How the Busiest Airports Are Designed to Control Traveler Flow | WSJ Pro Perfected

Record travel this holiday season means more delays and cancellations, but a well-designed airport can ease the flow of millions. Seamless passenger flow reduces confusion, makes airports more money and helps prevent delays. But how can check-in, going through security and dealing with TSA and terminal configuration be best optimized?

WSJ asked an architect to break down how airports can be built to better manage crowds.

Chapters:
0:00 Impact of increased travel
0:40 Landside: checking in
2:37 Going through security
4:38 Airside
5:38 Terminal configuration
7:04 Arrival areas

Pro Perfected
Experts in engineering and design break down a ubiquitous problem, examining how the world is built and what can make it better.

#Airport #Travel #WSJ

50 Comments

  1. @Kaice88 on December 25, 2024 at 1:55 am

    I have to say I do like the more open retail like spaces in an airport. It calms me because It feels more like a mall Im casually strolling through over the extremely long anxiety inducing airport corridors.

  2. @charlespatt on December 25, 2024 at 1:56 am

    Newark’s newest terminal A appears to follow most (if not all) of his design considerations. It makes a lot more sense to me now.
    I’ll pay a bit more attention next time i go through there.

  3. @sohambandyopadhyay5184 on December 25, 2024 at 1:56 am

    I can see all these design choices in New Delhi airport

  4. @njpme on December 25, 2024 at 1:58 am

    This dude is smart

  5. @CrossCultural-c7f on December 25, 2024 at 1:58 am

    Interesting thoughtfulness.

  6. @shane7133 on December 25, 2024 at 2:01 am

    I personally enjoy spending an hour or two just looking for a place to sit at any bar or restaurant in an airport. It really adds to the awesome experience of commercial flying.

  7. @zidvicious6047 on December 25, 2024 at 2:02 am

    Best airports I’ve been to are definitely Changi and Dubai.

  8. @SullyAfgarshe on December 25, 2024 at 2:02 am

    To me it just seems like airports are turning into the new malls 😂

    Price gauging is crazy at airports…$6 dollars for a bottle of water 😂

  9. @1Bean1 on December 25, 2024 at 2:02 am

    I hadn’t flown in over 10 years, and this year (2024) when I flew, all of the U.S. domestic airports that I went through (SFO, ORD, DEN, BWI) were a lot more delightful than the what I remembered from my other past airport experiences. Not perfect, but overall the experiences just felt better. Glad to see this video show the thought processes of what’s going into the remodels of these places.

  10. @tomtavares5895 on December 25, 2024 at 2:03 am

    I wish someone would have called this guy for the new design of Salt Lake City. Enter in baggage claim, up to check-in and back down to security. Flow off and on escalators and speed walks cross others. Pisses me off everytime I step in the place. What a design failure.

  11. @CaneBTC on December 25, 2024 at 2:05 am

    KYC… TSA… all useless systems created by the deep state to torture people.

  12. @michaelcharley8384 on December 25, 2024 at 2:06 am

    I don’t buy it. He gave away his trickster moment when he laughed and explained it was all about shopping.

  13. @shahaed on December 25, 2024 at 2:08 am

    Caring about retail revenue and trying to entice people into buying things is gross

  14. @DownshiftPass on December 25, 2024 at 2:09 am

    They definitely succeeded in the case of the new LaGuardia. It’s absolutely beautiful, especially considering how it used to be! Its one of my favorites to travel thru now!!

  15. @Sjalabais on December 25, 2024 at 2:11 am

    It’s not said outright, but the commercialisation of the space is also working against an efficient idea of travel. Walking through perfume stinking duty free zones is not a "traveller’s delight", especially if your destined walk is prolonged considerably.

    The incredibly terrible new Berlin airport works as an antithesis to this video. Brutalist straight concrete slabs that invite strong headwinds and very dark, impersonal spaces, having to shift between buildings by going outside when arriving from abroad, and an otherwise bafflingly confusing layout getting to public transport makes this airport seem extremely random. I’ve flown into or changed planes in Berlin probably a dozen times and I vividly hate this airport every single time.

  16. @BigTechWorldx2 on December 25, 2024 at 2:12 am

    Seems like this all boils down to psy ops to get flyers to spend more at airport retail.

  17. @nevinleiby on December 25, 2024 at 2:12 am

    Really awesome. I would love if I could redesign our hospital and department. Utilize our medical knowledge and integrate not only the patient satisfaction and calming components to architecture

  18. @ForeheadPushUps on December 25, 2024 at 2:16 am

    This gentleman needs to fix Chicago O’Hare (ORD) and the worst airport I know throughout the world is Toronto Pearson (YYZ) because of total chaos incompetency, a disgrace to Canada!

  19. @AFAndersen on December 25, 2024 at 2:17 am

    The best way to make people spend in an airport is to make it affordable, either special sizes, editions or prices.
    If I can buy 200g of Haribo gummi bears for €1.5 in the supermarket outside the airport, why would I buy the same identical bag for €6 inside the terminal.

  20. @himalnana8252 on December 25, 2024 at 2:20 am

    Everything at airports are designed to be cash-grabs and not for efficiency, sadly.

  21. @JuniAku on December 25, 2024 at 2:20 am

    Relying on people’s intuition is hilarious. Airports are literal purgatory.

  22. @PrezVeto on December 25, 2024 at 2:20 am

    There’s no better way to make travelers HATE an airport than to force them to walk through a maze of rip-off retail. There are airports about which the ONLY thing I remember is that they forced me to walk farther than necessary, through shops. I will pay more for a ticket to avoid transferring through those airports.

  23. @BenSussmanpro on December 25, 2024 at 2:20 am

    Is this architect wearing a watch on each wrist?!😆

  24. @darrendent8288 on December 25, 2024 at 2:21 am

    Most International major Airports use those very similar layouts. When I was at Lisbon Portugals airport I noticed these layouts shown in this video.

  25. @chrave1956 on December 25, 2024 at 2:23 am

    Explain how Aluminum Planes can slice through a concrete and steel Building?
    Explain how ‘Office Fires’ can collapse a building into Dust ?

  26. @celebrityrog on December 25, 2024 at 2:24 am

    I firmly believe no one needs to be inside an airport without a valid same day ticket. Put the security outside the checkin and offer no access until everyone passes through security. Then they can check in and proceed.

  27. @George-ni5ic on December 25, 2024 at 2:24 am

    Kansas City’s new airport took KMCI from worst to first.

  28. @davepubliday6410 on December 25, 2024 at 2:26 am

    I HATE being constantly manipulated to walk around shops, and forced to wait in busy areas of shops by manufactured delays in reporting gate numbers. This increases stress. It is clear, even from this video, that the goal is not primarily to get people onto planes, it’s to get them to shop more. It’s vulgar.

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  30. @laurenmaier8742 on December 25, 2024 at 2:28 am

    Yes! Being able to see ahead is so much better

  31. @swarajnistane6926 on December 25, 2024 at 2:30 am

    I found the airports in the US to be so much more complex and confusing than airports in the other countries. I have travelled through Atlanta and it’s just bad.

  32. @BroAnarchy on December 25, 2024 at 2:32 am

    While a very informative Video, it was also, in my mind very PLANE

    …. I’ll see myself out now

  33. @jego207 on December 25, 2024 at 2:32 am

    Admittedly, Manila Airports aren’t the best… but it follows these design guidelines.

  34. @jayski9410 on December 25, 2024 at 2:35 am

    I think we need to start thinking about turning airports inside out. By that I mean instead of funneling everybody to a congested central point in the middle of the airport, move the passenger operations to the perimeter of the airport. Think about how many planes you could park all around the outer edge of an airport. It could almost be like a pass-thru loading dock from the old days. A truck pulled up on one side, a plane pulled up on the other, and a fork lift moved the freight directly from one to the other. With passengers, you’d reduce each loading area to the number of people one plane can hold. Rather than the tens of thousands at a central point that have to sort themselves out among the myriad of flights parked behind the central terminals. It would also get rid of the car traffic bottleneck every airport experiences at it’s main entrance.

  35. @wsj on December 25, 2024 at 2:36 am

    What’s the fastest way to the airport? We raced in New York, L.A. and Chicago: https://on.wsj.com/3VTqA0z

  36. @frostmelody on December 25, 2024 at 2:38 am

    just do whatever Changi does

  37. @tilak231 on December 25, 2024 at 2:38 am

    This expert is already reducing my stress 😅

  38. @dwightwillis6526 on December 25, 2024 at 2:38 am

    so this is the guy to blame for why I have to walk through endless duty free shops at airports.. when all I want to do is get home

  39. @david_2364 on December 25, 2024 at 2:39 am

    ORD is the only airport I’ve been in that made me pull up a map on my phone to get to my gate. Really irked me.

  40. @caio5987 on December 25, 2024 at 2:40 am

    Airport experience has a huge impact on travel
    I adore airports like schiphol in Amsterdam or or the one in Singapore making me actually looking forward to go there
    Meanwhile I try and avoid airports like Manchester or Luton like the plague

  41. @laurenmaier8742 on December 25, 2024 at 2:40 am

    This was so interesting! Thank you

  42. @johnchang3807 on December 25, 2024 at 2:41 am

    Signages in Honkong International airport are quite confusing. And the airport layout are not helping either.

  43. @JousungKim-ji6hz on December 25, 2024 at 2:42 am

    Korean shipbuilding and automobiles ‘cheered’ for the King dollar;

  44. @daesuncupid on December 25, 2024 at 2:44 am

    This strangely reminds me ALOT of video game design. Very interesting!

  45. @bmacavanza193 on December 25, 2024 at 2:49 am

    We agree. We love the layout of LaGuardia airport arrival area coming from Toronto in July 2024. It was really memorable.

  46. @4362mont on December 25, 2024 at 2:49 am

    Intuitive Wayfinding

  47. @Xintel2Go on December 25, 2024 at 2:50 am

    The international arrivals at SEA-TAC is really memorable and grand. Great video!

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  49. @2beJT on December 25, 2024 at 2:52 am

    If you give a mouse a check in time

  50. @CrimsonAlchemist on December 25, 2024 at 2:53 am

    Whoever built US airports even in 2024, need to learn from Asian airports. So go back to school and take a decade off and learn from Asian airports. Nothing beats Asisn airports.

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